What are cookies?
Cookies are small text files that a website can store on your device. Similar technologies, such as local storage, work in much the same way. They can make a site work, remember a choice you made, or — on some sites — measure visits or show advertising.
This policy explains what Trust Cleaning Group Limited uses on trustcleaning.co.uk, why, and how you can change your preferences. It should be read with our privacy policy.
How we use cookies
We use strictly necessary storage to run the site, and optional analytics (Dotwall Monitor and Google Analytics) if you allow it. We do not use advertising cookies or social-media tracking.
Our fonts and images are served from this website, so no third-party font or image network tracks your visit.
Cookie categories
Strictly necessary
These are needed for the site to work, including remembering the choices you make in the cookie banner. UK law does not require consent for this category. They are always on.
| Name | Type | Purpose | Duration |
|---|---|---|---|
tcg-consent | Local storage | Stores whether you have seen the cookie banner and which categories you allowed | Until you clear site data or change your preferences |
Our hosting provider, Netlify, may also process technical information such as your IP address to deliver pages securely and protect the site from abuse. That happens on the server and is not a cookie we set in your browser.
Analytics
If you allow this category we load Dotwall Monitor, a script from monitor.dotwall.co.uk, and Google Analytics. They help us see which pages are used, how people find the site, and which visits become quote or job enquiries. Google Analytics doesn’t tell us who you are; Google processes that data on our behalf (see Google’s privacy policy). You can switch this category off at any time.
| Name | Type | Purpose | Duration |
|---|---|---|---|
_lvvid_788d9bad-8939-46bc-a05b-af426b5f98a6 | Local storage | A random visitor id for the calendar day, so repeat page views that day can be grouped | Until the end of that UTC day, or you clear site data |
_lvsid_788d9bad-8939-46bc-a05b-af426b5f98a6 | Session storage | A random session id | 30 minutes of inactivity, or when you close the tab |
_lvattr_788d9bad-8939-46bc-a05b-af426b5f98a6 | Local storage | How you arrived (for example a search engine, a social link, or a campaign parameter) | Up to 30 days, or you clear site data |
| Dotwall Monitor script | Third-party script | Loads from https://monitor.dotwall.co.uk/api/public/tracker/788d9bad-8939-46bc-a05b-af426b5f98a6 and sends page, scroll and (on our quote or apply forms) the same contact fields you type, such as name, email, phone and postcode | Only while analytics is allowed. Turning the category off unloads it on the next page load |
__cf_bm | Cookie on monitor.dotwall.co.uk | Set by Cloudflare on the analytics host to protect that service from bots. It is not set on trustcleaning.co.uk | About 30 minutes |
_ga | Cookie (Google Analytics) | Distinguishes one visitor from another | 2 years |
_ga_* | Cookie (Google Analytics) | Keeps track of your visit (session) | 2 years |
Marketing and advertising
Not currently used. We do not set advertising or social-media tracking cookies, and we do not share your browsing with third parties for marketing. If that ever changes, those cookies will only be set with your consent.
How to change your preferences
Use the button above, or the cookie banner, to allow or reject non-essential categories. Strictly necessary storage cannot be switched off while you use the site, because the site would not work without it.
You can also block or delete cookies and local storage in your browser settings. That will remove our preference record as well, so the banner may appear again. The ICO has a short guide at ico.org.uk/for-the-public/online/cookies.
Questions
Email info@trustcleaninggroup.com or call 0333 054 0884. See also our privacy policy.